Can you make the topper look exactly like me/us?
Human figures are representations only. We can copy hair styles etc. but we do not do exact facial likenesses or caricatures. You can send pictures and sketches, as well as descriptions when ordering a personalised topper.
How soon should I place my order?
As soon as you can, as we get booked up very quickly. The order should be placed usually at least 20 days prior to your wedding day. For urgent order contact us.
Will my cake topper last a long time?
Yes, they are meant to last many years providing that they are looked after properly and are not dropped.
How do I store my cake topper?
It would be best to store your cake topper where it cannot be damaged and sheltered from direct sunlight, an example being a glass cabinet - this will keep the dust off them. You can clean the topper using a small brush. Avoid using water which may damage them.
Can't find exactly what I am looking for on Topperland.co.uk?
f you can't find exactly what you are looking for on Topperland.co.uk, you can have a completely CUSTOM Made figurine that is designed to your specifications in any theme you like. You send in pictures of the couple including images of their clothes and or activities that they like to do and we make a custom figurine or wedding cake topper based on your input. It's a handmade, unique, one-of-a-kind original, custom-made to your order.
Can we ask to change the color of the clothes?
We will double-check the style and colour with you when we begin to make it. But we do not accept any adjustment after your confirmation. In addition, the toppers are all baked in a high temperature which makes it impossible to change the style or color.
How long does it take to do an amendment?
Generally speaking, it takes one day.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship by DHL and require a physical address for delivery.
How long will it take my order to arrive?
It will take at least 3 working days to delivery. But if the delivery day falls on a weekend or holiday, delivery will be following working day. Saturday or Sunday, it will extend to the following Monday.
Are the figures fragile?
Although polymer clay is strong once it is baked, thin pieces will remain slightly flexible and break easily.
What if the products are damaged after receiving?
Contact us immediately. If it is simply a piece that gets knocked loose due to rough handling you can usually simply re-glue it. If it suffers significant damage you may return it for repair.
Can I get full refund if I am not satisfied with the toppers?
Sorry, we are unable to refund due to the nature of these items (i.e. they are unique and cannot be resold). Personalised favours and gifts are non-returnable and non-refundable once the order has been confirmed.
When do you ship?
We would dispatch your products after receiving your confirmation of products.
How to cancel my order / contact Topperland?
To cancel and avoid further charges, call our customer service line on (020) 3239 5998 within 24 hours after you placed the order. Live customer service agents are available 7 Days a Week, 12 hours a day. Upon receipt of your cancellation request, you will not be charged further. You can also email us at Info@topperland.co.uk
What if I want a figure of a person who is deceased or not available and I only have a couple of pictures?
The degree of likeness will depend on the quality of the pictures available. If you only have a front view we can still do it but we will be guessing as to the profile.
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping options will appear on the following screen above the "payment options".
What are my payment options?
Orders can be placed online using Visa, MasterCard. Payments can also be made via your Paypal account.
Why do you ask for my event date?
We use your event date for research purposes to analyse how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us at (020) 3239 5998 or email us at Info@topperland.co.uk